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Refund, Replacement, & Return Policy

If It's Our Fault We'll Fix It!

If we messed up your order in some way then we will fix it. Guaranteed! Carefully read our policy below for more details.

Want to Cancel Your Order?

You can cancel your order for any reason (and you don't need to tell us your reason) at anytime after ordering and receive a full refund provided the item has not been shipped.

We suggest that you do not wait longer than 24 hours to cancel otherwise the order will be shipped. Please note that items may be shipped within the first 24 hours after ordering.

Sorry, but we cannot cancel orders once your item has been shipped. 

Refunds, Returns, & Replacements

You will receive a refund or replacement if we messed up in some way such as:

  • sending you the wrong item (not as ordered)
  • defective item
  • damaged item (where the damage is clearly NOT due to the postal service or courier)
  • missing parts

Conditions for Refund or Replacement

Please provide a photo of the item, so we can confirm the wrong item, damage, defect, unusable, not working, or missing parts.

Your photo should clearly show the packaging, the address label, and the item. you may provide more than one photo to show any damage. 

A photo is very useful not only for us but we can also send the photo to the supplier or manufacturer as evidence of any problems with the product. 

How to apply for a Refund OR Replacement

Please send an email to support@spiffic.com containing the following information:

  • Your full name
  • Your email used at the time of purchase or your current email 
  • Your delivery address used for the purchase
  • The name of the item(s) you ordered
  • Your Spiffic order number(s)
  • Reason for your request for a refund or replacement
  • Photos of the item and packaging as detailed above

Expect a return email confirming your request within about 24 hours. 

You cannot apply for both a refund and a replacement.

Returns are processed as described in the next section.

    How Long Will it Take to Receive a Refund or Replacement?

    Refund

    If your refund request is approved, and all inspections or conditions have been met, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within usual processing times.

    PLEASE NOTE: The time it takes for you to receive a refund varies depends upon the payment processor.

    For example, PayPal state that refunds may take up to about 30 days. In contrast, Shopify Payments (which we also use to accept customer payments) may take up to about 14 days to process a refund.

    When we submit a request for a refund the refunded amount is immediately deducted from our account.

    This means that we no longer have your money and we do not have your product.

    Please understand that we have no control over the time it takes to process refunds.

    Replacement

    If your replacement has been approved, and all inspections or conditions have been met, then your replacements will be shipped within normal timelines after approval. We will pay for shipping a replacement item to you.

    Conditions that void all Guarantees, Refunds, or Replacements

    The following conditions void all guarantees, refunds, or replacement policies

    • Delays caused by the buyer providing incorrect or incomplete address details and delivery information
    • Delays in delivery caused by any natural phenomena such as natural disasters, pandemics, bad weather, and war
    • Any uninsured order that is lost or stolen
    • Delays in delivery caused by any events beyond Spiffic.com's control, such as supplier or manufacturer closing down, public holidays, carrier inefficiencies, carrier closing down, carrier routes, and Customs issues (if the item is shipped from overseas).
    • Evidence of fraud or other criminal activity

    Items Not Eligible for Refunds or Replacements

    The following items are not eligible for either a refund or replacement...

    • Gift cards
    • Downloadable software products
    • Health and personal care items
    • Swimwear or underwear
    • Some jewelry such as earrings
    • Personalized items (unless we or the supplier made a mistake)
    • Perishable goods (e.g. foods and drinks)
    • Cosmetics
    • Makeup
    • Skin care
    • Perfume
    • Post, Packing & Insurance charges
    • ALL sale, or discounted, items (unless they have major problems). Sale items are identified by the 'Sale' text, image, or symbol in the product description. Discounted items are identified by any discount symbol, image or text displayed in the product description. Sale or discounted items also may display a crossed-out price (i.e. a price covered with a horizontal line).
    • Slightly damaged or used items offered for sale when clearly identified as slightly damaged or used
    • Free plus Shipping Items 

      Late or missing refunds (if applicable)

      If you haven’t received a refund up to 30 days (for PayPal) or up to 14 days (for Shopify payments) after your refund has been approved then:

      1. Please check your bank/credit card account again. Then contact your bank/credit card company, it may take some time before your refund is officially posted.
      2. Contact your bank/credit card company. They may have reasons unknown to you or us for the delayed refund. 

      If you’ve done all of this and you still have not received your refund, please contact us at support@spiffic.com.

      Please note that we do not control or manage refunds. However, we may be able to help you, by providing additional information that may be needed by either PayPal or Shopify Payments.

      Still have questions about refunds or replacements?

      Please contact customer support at support@spiffic.com Thank you!

      DATE OF LAST UPDATE: 23 March, 2021

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