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Refund Policy

Cancel Order

You can cancel an order anytime after ordering and receive a refund provided the item has not been shipped.

We suggest that you do not wait longer than 24 hours otherwise the order will be shipped. Please note that items may be shipped within the first 24 hours after ordering.

Sorry, but we cannot cancel orders once the item has been shipped. However, you can apply for a return and refund in the circumstances described below.

Changed your mind or not satisfied?

You can cancel your order provided your ordered product hasn't been shipped.

If you are not satisfied with your product for any reason you have 14 days from the date of delivery to return the product and request a refund.

You may return any product purchased on in accordance with the terms specified in this refund policy.

Refund & Keep - Unique protection for You

If your item has exceeded the delivery deadlines as stated in the Shipping Page, then you may apply for a full refund and keep the item for free if, or when, the product is finally delivered. 

The criteria for this 'refund and keep' policy are set out below, but still must be in accordance with the terms specified in this refund policy.

  • If your ordered item was shipped from a US warehouse to a US address and is undelivered after 20 business days
  • If your ordered item was shipped from an International warehouse to a US address and is undelivered after 30 business days
  • If your ordered item was shipped from US warehouse to a International address and is undelivered after 60 business days
  • If your ordered item was shipped from from an International warehouse to a International address and is undelivered after 90 business days
  • You provide evidence from a genuine postal inquiry by the postal service, or carrier, that definitively shows that your ordered item has not been delivered and we can confirm

If any of the criteria above apply to your ordered item then please contact us at Please state your full name, the item you ordered, the date of order, and your valid order number.

After we receive your application we will process it for a 'refund and keep' as follows:

  1. We will check your order number, ordered item, and order date
  2. We will check the evidence provided by you from the postal service, or carrier, to confirm the status of your ordered item. 
  3. If the evidence you provide us is confirmed by the postal service, or carrier, that your ordered item has not been delivered within the stated deadlines then we will process your refund.
  4. You will receive a refund in accordance with the terms and conditions of this policy. 
  5. You can keep your ordered item if it is delivered after receiving a refund.
  6. We are not responsible for, and will not apply a second refund, for any damaged goods received by you after you have received a refund through our Refund and Request option.

The time required for these steps will vary and depends upon the efficiency of the postal service or carrier to conduct a check of your shipped item, the time it takes us to confirm your evidence, and the time it takes the payment processor (e.g. PayPal) to process your refund.

Circumstances where we will not approve a 'Refund and Keep'

  • If the item has been shown to be delivered by the postal service or carrier. 
  • If we have had previous communication with you and you have agreed to extend the delivery date. 
  • A force majeure event such as natural disaster, pandemic, or war
  • A reported nationwide or international disruption of delivery infrastructure for any reason.
  • Any theft, or loss, of an ordered item after the postal service has recorded a delivery.

Return Merchandise Authorization (RMA)

A return authorization must be requested within 14 days of your date of delivery. You must contact us at to request and receive a return merchandise authorization (RMA).

The return authorization number must be included along with your returned product.

Once an RMA is received please return the item and email us back with the RMA and the tracking#, so we can track your return.

You must return the Product at your cost to receive a refund within 14 days of receiving the RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions

Shipping and handling charges and gift wrap fees are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit to

If you return product to

(a) without a return authorization from or

(b) without all parts and accessories originally included with your purchase,

then retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, retains the right to charge you a 10% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

    To complete your return, we require a receipt or proof of purchase.

    Return the product only to

    Please do not send your product back to the manufacturer.

    Refunds are not available for the following circumstances

    • Delays caused by the buyer providing incorrect or incomplete delivery information
    • Delays in delivery caused by any natural phenomena such as natural disasters, pandemics, bad weather, and war
    • Any uninsured order that is lost or stolen
    • Delays in delivery caused by any events beyond's control, such as supplier or manufacturer closing down, public holidays, carrier inefficiencies, carrier closing down, carrier routes, and Customs issues (if product shipped from overseas).

    Refunds and returns are not available for the following items

    • Gift cards
    • Downloadable software products
    • Some health and personal care items
    • Some jewelry such as earrings
    • Perishable goods (e.g. foods and drinks)

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within usual processing times.

    PLEASE NOTE: The time it takes for you to receive a refund varies depends upon the payment processor.

    For example, PayPal state that refunds may take up to about 30 days. In contrast, Shopify Payments (which we also use to accept customer payments) may take up to about 14 days to process a refund.

    When we submit a request for a refund the refunded amount is immediately deducted from our account.

    This means that we no longer have your money and we do not have your product.

    Please understand that we have no control over the time it takes to process refunds.

    Late or missing refunds (if applicable)

    If you haven’t received a refund up to 30 days (for PayPal) or up to 14 days (for Shopify payments) after your refund has been approved then:

    1. Please check your bank/credit card account again. Then contact your bank/credit card company, it may take some time before your refund is officially posted.
    2. Contact your bank/credit card company. They may have reasons unknown to you or us for the delayed refund. 

    If you’ve done all of this and you still have not received your refund, please contact us at

    Please note that we don't control or manage refunds. However, we may be able to help you, by providing additional information that may be needed by either PayPal or Shopify Payments.

    Sale items (if applicable)

    Only regular priced items may be refunded. Unfortunately, heavily discounted sale items cannot be refunded (unless the item is proven to be defective or damaged). A sale item has the tag 'Sale' displayed in the shopping catalogue. Sale items are also indicated with the original price crossed out.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will provide you further instructions on where to return the item for an exchange.

    Please note that we cannot accept exchanges beyond 14 days from the date of delivery.


    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Still have questions about your return? Contact customer service at


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