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Shipping

We will deliver your item as quickly as possible and in most instances within our stated processing and shipping times.

We do not like to keep you waiting too long for your items, because it isn't good for you and it isn't good for us. 

However, sometimes you may need to wait longer than the stated delivery times and this usually happens when events are beyond our control. 

Please understand that once a product leaves the warehouse we do not have any responsibility for the delivery nor do we have any control of delivery. 

We do not control the carrier, how the carrier processes the product through their own systems, or the routes taken by the carrier.

Special Message...

Due to the current worldwide coronavirus situation our manufacturers, suppliers, fulfilment center (warehouse), and carriers are extremely busy and operating with reduced staff.

Our manufacturer, fulfilment centre, and/or carriers may queue items for delivery and prioritize based on volume, order date, and other factors that we don't control.

Additionally, there are closed borders, quarantines, and a reduction in international and domestic flights.

All of this will lead to processing and/or delivery times longer than usual. 

We sincerely apologise for any delay of your order, but it is often beyond our control.

IMPORTANT NOTE:

USPS recently stated that:

"The CDC, WHO, as well as the Surgeon General, have indicated there is currently no evidence that COVID-19 is being spread through mail and packages."

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Free Shipping

You will receive FREE SHIPPING on any order if you your order is greater than USD $50 and you live within mainland USA

Sorry, but we do not offer free shipping to Alaska, Hawaii, or international locations (see below).

Free Product plus Shipping

You receive the product for FREE, but you pay for shipping. The shipping costs will be calculated at the checkout. 

Shipping from US Warehouse

Most of our products are shipped from our US fulfilment center (warehouse). You should see an uncrossed USA in 'Ships From' location on the product page.

We may source product from International suppliers for various reasons such as little or no stock in our USA warehouse. Consequently, delivery will be according to International timelines.

Shipping from International Warehouses and Suppliers

Some products may be shipped from our international warehouses or suppliers and you will see and uncrossed Intl listed in the 'Ship From' location in the product page. Processing and delivery will be according to International timelines.

Shipping Fees

Shipping fees include packaging and the cost of postal or carrier services.

Shipping fees do NOT include any additional fees or taxes such as custom's fees, VAT, GST, Federal taxes, or State taxes.

The customer is responsible for any custom's or import fees on items shipped from international warehouses, suppliers, or manufacturers.

Delivery Time

The total time for delivery is the sum of processing time and the shipping time.

Processing time is the time from placing your order to the time your product leaves the warehouse.

Shipping time is the time for a product that has left the warehouse to arrive at your address.

You will receive your tracking number soon after shipping commences.

Please understand that we do not have any control over the delivery of your order once your item is shipped from our warehouse or in transit.

Shipping From US Warehouse to Mainland US Customers

If you have a delivery address in mainland USA then:

  • It usually takes about from 1 to 3 business days to process your order. 
  • It usually takes from 3 to 8 business days to deliver the item to your nominated address. 
  • If you order more than one item, then you may receive the items separately and at different times. 

Consequently, if the product ships from our US warehouse and you have a delivery address in mainland US, then you will usually receive your item anywhere from 4 to 11 business days after you order. 

Please remember that business days are Monday to Friday and do not include public holidays or weekends.

Please note

The following conditions may lead to processing and shipping times longer than usual in mainland US:

  1. If we, or our US supplier/manufacturer, run out of stock. Consequently, we will try and source the item from our international manufacturers or suppliers. 
  2. Slow processing and delivery by a carrier employed to transport goods
  3. Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather or other unforeseen circumstances (e.g. coronavirus).

We will do our best to get your order delivered as fast as possible. We ask that you please be patient.

You are always welcome to contact us with your questions or concerns.

As stated in the Terms of Service we can change our suppliers or manufacturers without consultation and at our discretion.

However, our aim will always be to find you the right product, at the right price, and deliver it to you as quickly as possible.

Shipping from International Warehouses to US Customers

If you have a delivery address in mainland USA then:

  • It usually takes about from 3 to 7 business days to process your order. 
  • It usually takes from 8 to 30 business days to deliver the item to your nominated address.
  • If you order more than one item, then you may receive the items separately. 

Consequently, if the product ships from one of our international warehouses or suppliers, and you live in mainland US, then you will usually receive your item anywhere from 11 to 37 business days after you order.

Please note

The following conditions may lead to processing and shipping times longer than usual from international suppliers/warehouses/manufacturers:

  1. If our supplier/manufacturer, runs out of stock. Consequently, we will try and source the item from other international manufacturers or suppliers.
  2. Slow processing and delivery by a carrier used to transport goods .
  3. Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather, or other unforeseen circumstances (e.g. coronavirus).

Shipping from US Warehouses to International Customers

Processing will take 3 to 7 days

Delivery will take up to 30 days depending upon your location.

If you live in Australia, UK, or Europe then delivery may be less than 30 days. Providing there are no extenuating circumstances.

Please note

The following conditions may lead to processing and shipping times longer than usual from international suppliers/warehouses/manufacturers:

  1. If our supplier/manufacturer, runs out of stock. Consequently, we will try and source the item from other international manufacturers or suppliers.
  2. Slow processing and delivery by a carrier used to transport goods .
  3. Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather, or other unforeseen circumstances (e.g. coronavirus).

Shipping from International Warehouse to International Customers

Processing will take 3 to 7 days

Delivery will take at least 30 days and will depend upon your location.

If you live in Australia, UK, or Europe then delivery may be less than 30 days. Providing there are no extenuating circumstances.

Please note

The following conditions may lead to processing and shipping times longer than usual from international suppliers/warehouses/manufacturers:

  1. If our supplier/manufacturer, runs out of stock. Consequently, we will try and source the item from other international manufacturers or suppliers.
  2. Slow processing and delivery by a carrier used to transport goods .
  3. Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather, or other unforeseen circumstances (e.g. coronavirus).

Delivery Deadlines

If any item sold by Spiffic.com is not delivered within the deadlines stated below, then you may be eligible to receive a full refund, according to our refund policy, after we receive advice from a postal investigation.

  • Deadline when item ships from US warehouse to a US address is 20 business days
  • Deadline when item ships from International warehouse to a US address is 30 business days
  • Deadline when item ships from US warehouse to a International address is 60 business days
  • Deadline when item ships from International warehouse to a International address is 90 business days

These deadlines are based on normal circumstances when there are no confounding events. 

Tracking Your Order

You will receive a tracking number 2 to 7 days your order ships. You can use your tracking number to follow the progress of your order through our tracking page.

Trusted Delivery

We use trusted and established manufacturers, suppliers, fulfilment centres, and carriers to source and deliver your items.

Your items should be delivered secure and undamaged. You are always welcome to contact us if you have any questions or concerns.

We sincerely hope you enjoy your purchases from our store!

Happy Shopping!

The Spiffic Team!

UPDATED: 1 June 2020

 

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