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Shipping

You will receive your order as quickly as possible and in most instances within our stated processing and shipping times.

  • Delivery within Mainland USA from USA warehouse can take from 4 to 14 business days after your order. 
  • Delivery to USA from our International warehouse or suppliers can take from 11 to 37 business days. 
  • Delivery to an International destination from our USA warehouse can take at least 37 business days and depends upon the destination. 
  • Delivery to International destination from International warehouse or suppliers can take at least 37 business days and depends upon the destination. 
  • Your items may be shipped in different packages and arrive separately from each other.

We do not like to keep you waiting too long for your items, because it isn't good for you and it isn't good for us.

However, sometimes you may need to wait longer than the stated delivery times and this usually happens when events are beyond our control. 

Please understand that once a product leaves the warehouse we do not have any responsibility for the delivery nor do we have any control of delivery. 

We do not control the carrier, how the carrier processes the product through their own systems, or the routes taken by the carrier.

Please see below for more detailed information on processing and delivery timeframes.

Remember, you do have our 'Delivered On Time or it's FREE' policy that covers you if your item is not delivered within certain delivery deadlines (please see below). 

 

Special Message...

Due to the current worldwide coronavirus situation our manufacturers, suppliers, fulfilment center (warehouse), and carriers are extremely busy and operating with reduced staff.

Our manufacturer, fulfilment centre, and/or carriers may queue items for delivery and prioritize based on volume, order date, and other factors that we don't control.

Additionally, there are closed borders, quarantines, and a reduction in international and domestic flights.

All of this will lead to processing and/or delivery times longer than usual. 

We sincerely apologise for any delay of your order, but it is often beyond our control.

IMPORTANT NOTE:

USPS recently stated that:

"The CDC, WHO, as well as the Surgeon General, have indicated there is currently no evidence that COVID-19 is being spread through mail and packages."

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Free Shipping

You will receive FREE SHIPPING on any order if you your order is greater than the amount advertised on the store and you live within mainland USA.

Free Item plus Shipping

You receive the item for FREE, but you just pay for shipping. The shipping costs will be calculated at the checkout. 

Shipping from US Warehouse

Most of our products are shipped from our US fulfilment center (warehouse). You should see an uncrossed USA in 'Ships From' location on the product page.

If we are out of stock of a product in our USA warehouse then we may try to source  product from International suppliers. Consequently, delivery will be according to International timelines.

Shipping from International Warehouses and Suppliers

Some products may be shipped from our international warehouses or suppliers and you will see and uncrossed Intl listed in the 'Ship From' location in the product page. Processing and delivery will be according to International timelines.

Shipping Fees

Shipping fees include picking, packaging, and posting. Post is by a trusted carrier services such as USPS.

Shipping fees do NOT include any additional fees or taxes such as custom's fees, VAT, GST, Federal taxes, or State taxes.

The customer is responsible for any custom's or import fees on items shipped from international warehouses, suppliers, or manufacturers.

Delivery Time

The total time for delivery is the sum of processing time and the shipping time.

Processing time is the time from placing your order to the time your product leaves the warehouse.

Processing involves waiting in the queue on a first in first out priority system, manually typing your order into the computerized order system, picking your item from storage in our warehouse, packing your item appropriately, and waiting for the carrier to collect your item from our warehouse.

Shipping time is the time for a product that has left the warehouse to arrive at your address. 

Shipping involves collection of the item from our warehouse by the carrier.

Once your item has been collected by the carrier we have absolutely NO control over its delivery time. The delivery time depends upon the carrier and the route they take.

Tracking Your Order

You will receive a tracking number 2 to 7 days after your order ships. You can use your tracking number to follow the progress of your order through our tracking page.

Please understand that we do not have any control over the delivery of your order once your item is shipped from our warehouse or in transit.

Shipping From US Warehouse to Mainland US Customers

If you have a delivery address in mainland USA then:

  • It usually takes about from 1 to 3 business days to process your order. 
  • It usually takes from 3 to 11 business days to deliver the item to your nominated address. 
  • If you order more than one item, then you may receive the items separately and at different times. 

Consequently, if the product ships from our US warehouse and you have a delivery address in mainland US, then you will usually receive your item anywhere from 4 to 14 business days after you order. 

Please remember that business days are Monday to Friday and do not include public holidays or weekends. 

Our warehouse staff do not work weekends.

Please note

The following conditions may lead to processing and shipping times longer than usual in mainland US:

  1. If we, or our US supplier/manufacturer, run out of stock. Consequently, we will try and source the item from our international manufacturers or suppliers. 
  2. Slow processing by a manufacturer or supplier
  3. Slow delivery by a carrier employed to transport goods
  4. Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather or other unforeseen circumstances (e.g. coronavirus).

We will do our best to get your order delivered as fast as possible. We ask that you please be patient.

You are always welcome to contact us with your questions or concerns.

As stated in the Terms of Service we can change our suppliers or manufacturers without consultation and at our discretion.

However, our aim will always be to find you the right product, at the right price, and deliver it to you as quickly as possible.

Shipping from International Warehouses to US Customers

If you have a delivery address in mainland USA then:

  • It usually takes about from 3 to 7 business days to process your order. 
  • It usually takes from 8 to 30 business days to deliver the item to your nominated address.
  • If you order more than one item, then you may receive the items separately. 

Consequently, if the product ships from one of our international warehouses or suppliers, and you live in mainland US, then you will usually receive your item anywhere from 11 to 37 business days after you order.

Please note

The following conditions may lead to processing and shipping times longer than usual from international suppliers/warehouses/manufacturers:

  1. If our supplier/manufacturer, runs out of stock. Consequently, we will try and source the item from other international manufacturers or suppliers.
  2. Slow processing by a manufacturer or supplier
  3. Slow delivery by a carrier used to transport goods
  4. Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather, or other unforeseen circumstances (e.g. coronavirus).

Shipping from US Warehouses to International Customers

Processing will take 3 to 7 days

Delivery will take 30 days or more depending upon your location.

If you live in Australia, UK, or Europe then delivery may be less than 30 days. Providing there are no extenuating circumstances.

Please note

The following conditions may lead to processing and shipping times longer than usual from international suppliers/warehouses/manufacturers:

  1. If our supplier/manufacturer, runs out of stock. Consequently, we will try and source the item from other international manufacturers or suppliers.
  2. Slow processing by a manufacturer or supplier
  3. Slow delivery by a carrier used to transport goods
  4. Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather, or other unforeseen circumstances (e.g. coronavirus).

Shipping from International Warehouse to International Customers

Processing will take 3 to 7 days

Delivery will take at least 30 days and will depend upon your location.

If you live in Australia, UK, or Europe then delivery may be less than 30 days. Providing there are no extenuating circumstances.

Please note

The following conditions may lead to processing and shipping times longer than usual from international suppliers/warehouses/manufacturers:

  1. If our supplier/manufacturer, runs out of stock. Consequently, we will try and source the item from other international manufacturers or suppliers.
  2. Slow processing by a manufacturer or supplier
  3. Slow delivery by a carrier used to transport goods
  4. Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather, or other unforeseen circumstances (e.g. coronavirus).

'Delivered On Time or it's FREE' Deadlines

If any item you purchased from Spiffic.com is not delivered by the deadlines stated below, then you may be eligible to receive a full refund AND keep the item you purchased, according to our 'Delivered On Time, or its FREE' guarantee also detailed in our refund policy.

  • When an item ships from US warehouse to a US address the deadline is usually 25 business days
  • When an item ships from International warehouse to a US address the deadline is usually 35 business days
  • When an item ships from US warehouse to a International address the deadline is usually 60 business days
  • When an item ships from International warehouse to a International address the deadline is usually 90 business days

These deadlines are based on normal circumstances when there are no confounding events. 

Trusted Delivery

We use trusted and established manufacturers, suppliers, fulfilment centres, and carriers to source and deliver your items.

Your items should be delivered secure and undamaged. You are always welcome to contact us if you have any questions or concerns.

We sincerely hope you enjoy your purchases from our store!

Happy Shopping!

The Spiffic Team!

UPDATED: 24 AUGUST 2020

 

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