You will receive your purchased item as quickly as possible and in most instances within our stated processing and shipping times.

We do not like to keep you waiting too long for your items, because it isn't good for you and it isn't good for us. 

However, the following conditions may lead to processing and shipping times longer than usual in mainland US:

• If we, or our US supplier/manufacturer, run out of stock. Consequently, we will try and source the item from our international manufacturers or suppliers and this will delay delivery
• Slow processing and delivery by a carrier contracted to transport goods
• Conditions beyond our control such as natural disasters, accidents, manufacturer stops production on an item, manufacturer/supplier closes down, war, bad weather or other unforeseen circumstances (e.g. coronavirus).

You may have to wait a little longer to get your order in these circumstances but we think that you will find that it is always worth it!

SHOP App

1. iOS(version 10.3 or later) for iPhone, iPad, and iPod touch from the Apple App Store
2. Android(version 5.0 or later) from the Google Play Store.

Please note that this is not our app, we do not service the app, and it is only suggested as an option to you to track your purchase and details if you so choose.

Shipping from US Warehouse to US Customers

If you have a delivery address in mainland USA then:

• It usually takes about from 1 to 3 business days to process your order. 
• It usually takes from 3 to 8 business days to deliver the item to your nominated address. 
Providing there are no extenuating circumstances.
• If you order more than one item, then you may receive the items separately and at different times. 

Consequently, if the product ships from our US warehouse and you have a delivery address in mainland US, then you will usually receive your item anywhere from 4 to 11 business days after you order. 

Please remember that business days are Monday to Friday and do not include public holidays or weekends.

Shipping from International Warehouses to US Customers

If you have a delivery address in mainland USA then:

• It usually takes about from 3 to 7 business days to process your order. 
• It usually takes from 8 to 23 business days to deliver the item to your nominated address.
• If you order more than one item, then you may receive the items separately. 

Consequently, if the product ships from one of our international warehouses or suppliers, and you live in mainland US, then you will usually receive your item anywhere from 11 to 30 business days after you order. 

Shipping from US Warehouse to International Customers

Delivery will take up to 30 days depending upon your location. If you live in Australia, UK, or Europe then delivery may be less than 30 days. Providing there are no extenuating circumstances.

Shipping from International Warehouse to International Customers

Delivery will take at least 30 days and will depend upon your location. If you live in Australia, UK, or Europe then delivery may be less than 30 days. Providing there are no extenuating circumstances.

We do not Control Delivery

Please understand that once a product leaves our warehouse we do not have any responsibility for the delivery nor do we have any control of delivery. 

We are not a carrier or a shipping company.

We use trusted carriers such as UPS, FedEx, and USPS in most cases.

We also do not control the carrier, how the carrier processes the product through their own systems, or the routes taken by the carrier.

Please read our Shipping Page for more details

But don't worry you have our 'Refund & Keep' policy in case you don't receive the ordered item before a deadline.

Five Great Reasons to Buy From Us

1. You will find genuine quality and good value in our store.
2. You have our 14 days Money Back Guarantee. This means that you have 14 days after delivery to return your product for a full refund.*
3. You can trust us. We are a McAfee Trusted Site and your transactions are 100% safe with us.
4. You have our 'No Worries' cancellation option. This means that if you change your mind then you can cancel your order anytime before your product is shipped*
5. You have our guaranteed 'Refund & Keep' policy. This means that if your order is undelivered beyond a certain deadline, then you will not only receive a full refund but you will also get to keep the product when it arrives!*

Other Great Reasons to Buy From us

• We care about our customers
• We will always try our best to help you
• We will always give you our best service
• We are a trustworthy, honest, and reliable family business